All clients have the right to:
- Treatment in accordance with the Florida Mental Health Act.
- Treatment by staff with respect.
- Freedom from abuse, financial or other exploitation, retaliation, humiliation, or neglect.
- Treatment without regard to sex, gender expression, sexual orientation, race, color, national origin, religion, spiritual beliefs, handicaps, language or economic status.
- Reasonable accommodations under the Americans with Disabilities Act.
- Treatment that is timely, ethical, suited to individual needs; promotes dignity, independence, self-esteem, and quality of life.
- The least restrictive treatment environment consistent with their needs.
- Assignment of a primary provider.
- Participation in treatment and discharge planning, as well as review of the treatment plan prior to treatment.
- Access to information pertinent to the client in sufficient time to assist his or her decision making.
- Informed consent, refusal, or expression of choice regarding: service delivery; release of information; concurrent services; composition of the service delivery team; unusual or high risk medication, if applicable; involvement in research projects, if applicable; or video or audio taping or photography, if applicable.
- The following information:
- Explanation of the purpose of treatment to be provided and an estimated length of service.
- Explanation of medication that is prescribed by Child Guidance Center medical staff, including side effects and possible results of long term use.
- Confidentiality as outlined in the “Notice of Privacy Practices”.
- Accessibility of their clinical record as outlined in the “Notice of Privacy Practices”.
- Reasonable privacy consistent with the need for safety.
- Access or referral to legal entities for appropriate representation, self-help support services, and/or advocacy services.
- Other legal rights.
- Adherence to research guidelines and ethics when clients are involved, if applicable.
- An orientation to the rights and responsibilities of the client and the clients’ family.
In addition, all clients have the right to:
- File a grievance, including perceived violation of client rights, dissatisfaction with treatment, or discrimination complaint; appeal denial or exclusion from a program or failure to take into account the client’s choice of service; report alleged abuse.
- Investigation and resolution of grievances/conflict in care decisions without retaliation or loss of service.
Clients may file grievances through the following methods:
- Clients are provided access to a phone at any time to contact the Florida Abuse Hotline.
- Client Grievance Forms and pre-addressed envelopes are available in our waiting rooms or from individual providers. Completed Client Grievance Forms are processed by the Quality Assurance Director.
- Clients/families wishing to talk to staff directly may contact the Program Director, Beth Oberlander, LCSW, Quality Assurance Director, at 904-448-4700x241; or Theresa Rulien, Ph.D., President/CEO at 904-448-4700x110. Discrimination complaints may be directed to Nikki Deese, Human Resources and QA Administrator/Title VI Coordinator, at 904-448-4700x205.
- Clients may also contact the below agencies regarding rights as well as other concerns:
- Legal Aid 904-232-2090
Florida Abuse Hotline:
- Phone: 800-962-2873
- Florida Relay 711
- TTY: 800-453-5145
- Department of Children and Families, Office of Civil Rights
- 1317 Winewood Blvd., Bldg 1, Rm 110
- Tallahassee, FL 32399-0700
- Phone: 850-487-1901
- TDD: 850-922-9220
- U.S. Dept. of Health and Human Services, Office of Civil Rights
- Sam Nunn Atlanta Federal Center, Suite 16T70
- 61 Forsyth Street, S.W.
- Atlanta, GA 30303-8909
- Phone: 800-368-1019
- TDD: 800-537-7697
- American with Disabilities Act (ADA)
- Phone: 800-514-0301
- TTY 800-514-0383
- Disability Rights Florida
- Phone: 800-342-0823
- TDD 800-346-4127
- Human Rights Commission
- Phone: 904-630-4911
- TTY 904-630-4125